Customer Services Specialist support | Part-time | IT company | Brno

Volná místa Brno Volná místa služby Brno

Popis pracovní pozice

Požadujeme

- Legal work status in the Czech Republic (EU residence or valid VISA)
- English at C1 level (excellent written English is essential; confident spoken English as well)
- Previous experience in customer support, admin, helpdesk, or a similar role is an advantage
- Strong PC skills, ability to multitask, and attention to detail
- Reliable, responsible, and professional approach
- Time flexibility is required
- Another language (B2+) is a plus

Nabízíme

- bonuses
- vacation 4 weeks

Náplň práce

Are you looking for a flexible part-time opportunity in Brno where you can use English daily and gain experience in an international IT environment? We’re looking for a reliable, customer-oriented person to join our team—someone who enjoys communication and can stay calm while solving issues quickly and professionally. Is this you? Great! Read on to learn more.

What you’ll do:
- Provide customer support for users of an online service (mainly via chat and email)
- Understand requests fast and give clear, step-by-step guidance
- Handle common technical issues and escalate more complex cases to the next support level
- Work according to internal procedures and security standards, including basic data checks
- Log cases in the system and cooperate with the team to improve service quality and processes

Start date: flexible 2026
Contract: Part-time (temporary staff via Grafton Recruitment)

IMPORTANT: This role is open only to candidates based in the Brno region who have the legal right to work in the Czech Republic (EU citizenship or a valid visa/work permit). If you do not meet these requirements, please do not submit your CV. Thank you