Chat Specialist for Business Support Praha

Volná místa Praha Volná místa administrativa Praha

Popis pracovní pozice

Požadujeme

We are looking for a Chat Specialist for Business Support to assist sales roles internally for our client, who is a world market leader in enterprise application software. Are you a fast learner and an apt communicator ready to work for a global company? Get back to us.

Superior communication skills
Familiarity with common IT tools including MS Office and chat tools
Experience in customer service, helpdesk or other customer-facing roles
Fluent English is a must, any other language is a plus
An inquisitive mindset and ability to learn quickly
Ability to guide clients through challenging situations and prioritize

Nabízíme

Elaborate hands-on training to give you a smooth start
5 weeks of holidays and 6 sick days a year
Possibility to work from home two days a week
Meal vouchers
A monthly Cafeteria budget
Salary compensation for up to 15 days of sickness a year
Multisport card at favourable terms

Náplň práce

Assisting internal customers (mainly sales people and account managers) regarding business applications, processes and deals at a global level
Handling inquiries by detecting the problem, defining it, troubleshooting and identifying its resolution
Communication with internal customers mainly using a chat tool and a remote access tool
Prioritizing issues and de-escalating challenging situations
Ensuring internal customer satisfaction using communication skills and application of best practices
Cooperation with Chat Unit colleagues in Prague and international teams, sharing best practices and knowledge